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Customer Innovation

Customer Innovation

Transforming healthcare: patient experience is key

Patient experience is one of the three pillars of quality in healthcare. If healthcare organisations are to improve the quality of care they provide, then …

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Article

Want to change your culture? Go green…

Taking lessons from permaculture may be the best way to create a sustainable culture change As Kermit the Frog memorably put it, “it’s not easy …

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Article

Having reservations

Recently I went out to see a show with some friends of mine and we followed this up with drinks and dinner.  We had a …

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Leadership

Article

One Bad Habit That Creates A Toxic Culture

We have all worked for bad bosses, I know I that I have had my share, and I may even have been a bad boss …

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Article

Jerks at work can seriously affect your health

And other aspects of performance can be affected as well According to recent reports the cardiac surgery unit at my local hospital has a mortality …

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Article

Skills You Learn From Business Administration

If you have opted to take a business degree, then that chances are you are happy to be challenged on a daily basis. You like …

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Entrepreneurial Thinking

Entrepreneurialism

Are Entrepreneurs Idiots?

Possibly, but only if you’re not one already Fear of Flying? Fear of Fifty? Whatever these entrepreneurs have, it ain’t fear. Or is it that …

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Entrepreneurialism

Got MBA, joined hot start-up…now what?

Quite often, it’s about what they didn’t teach you at business school….Cold Calling. Securing funding to launch unknown brands and untested propositions provides a window …

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Entrepreneurialism

A question of ownership

It’s not the structure that’s important – it’s ownership Picture the scene: 1994, a late summer evening in a scruffy office block on the outskirts …

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