Meet The Founders

Charles Bennett and Kym Hamer are acknowledged experts and specialists in helping companies establish and accelerate the delivery of a truly customer obsessed culture. Between us we offer a breadth of management, consulting, education and leadership experience alongside an in-depth knowledge of how the power of customer-centricity can transform businesses.

We’re passionate about what we do. We’re innovative and creative. We’re obsessed with everything to do with customers.

Charles Bennett

An acknowledged leader in customer-driven performance change and mentors and coaches on both strategic and operational initiatives. With a hunger for new ideas, Charles strongly believes in passionate and inspirational business leadership which energises both organisations and individuals.

Charles has delivered transformation across 40 countries, multiple sectors and companies including Citibank, Nielsen, Microsoft, Vodafone & Tracker as well as governments in Middle East and Asia.

Charles’ purpose is to help companies build excited, entrepreneurial customer-centric cultures that transform business performance.

Kym Homer

Kym Hamer

An international strategist, change-maker and master storyteller. She has deep expertise in commercial marketing, strategy, innovation & customer development across Travel, Education Manufacturing, Consumer Goods & Media sectors and champions a customer-first approach to developing propositions, innovation pipelines and communication strategies.

Kym is also a speaker, presenter and coach who inspires, creates momentum and brings clarity to new and complex ideas.

Kym’s purpose is to help businesses embrace an entrepreneurial mindset to master uncertainty, accelerate results & build sustained and successful futures.

Successful organisations of the future will put the customer at the heart of everything they do.

Get in touch to find out how we can help.