In addition to our bespoke, tailored signature & role specific certification programmes, we provide a number of multi-level training & certification programmes spanning across the following categories:
JOURNEY MAPPING & PROCESS ALIGNMENT
RESEARCH, VOC & INSIGHT
DESIGN THINKING & INNOVATION
CUSTOMER STRATEGY
KPI’S & GOVERNANCE
BUSINESS CASE, ROI & ROADMAP
IMPLEMENTATION & CHANGE MGT
PEOPLE, CULTURE & ENGAGEMENT
AGILE TECHNOLOGY ALIGNMENT
INFLUENCING & SELLING CHANGE
RECOGNITION & PROMOTION
CUSTOMER-CENTRED LEADERSHIP
These are ‘best to next’ practice, internationally recognised Certifications aligned specifically to local needs.
We provide Arabic & English Workshops. Case studies are local and international.
Learning styles are flexible and can be paced according to experience & appetite.
- WORKSHOPS & BOOTCAMPS
- EXTENDED PROGRAMMES
- IN-PERSON, ON-DEMAND OR LIVE ONLINE
IN-HOUSE OPTIONS
- Workshops built to specific requirements
- Arabic or English language
- Company specific workshop exercises
- Case studies by geography and industry
- Flexible NavigateCX Portal support
- Fully certified programmes
- Sessions can be recorded & edited to needs
- Pace and delivery adapted to learning style
COLLABORATIVE APPROACH
All in-house programmes can be tailored to your specific needs. Topic scope, approach, case studies, exercises can be amended to suit needs, background and learning style.
“Best practice is your starting point, not your end goal. We believe in creating, next-practice, breakthrough innovation”
Charles Bennett & Hassan Mohammad, Co-founders