THE ACADEMY
Our Certified
Training Programmes

In addition to our bespoke, tailored signature & role specific certification programmes, we provide a number of multi-level training & certification programmes spanning across the following categories:

Customer Experience
Customer Services
Patient Experience
Service Design Innovation
User Experience Design
Employee Experience
Role Specific CX Courses
Signature Programmes
CCXP Preparation
The
12 CXSA COMPETENCIES

JOURNEY MAPPING & PROCESS ALIGNMENT

RESEARCH, VOC & INSIGHT

DESIGN THINKING & INNOVATION

CUSTOMER STRATEGY

KPI’S & GOVERNANCE

BUSINESS CASE, ROI & ROADMAP

IMPLEMENTATION & CHANGE MGT

PEOPLE, CULTURE & ENGAGEMENT

AGILE TECHNOLOGY ALIGNMENT

INFLUENCING & SELLING CHANGE

RECOGNITION & PROMOTION

CUSTOMER-CENTRED LEADERSHIP

CXSA Curriculum Summary
ALIGNED TO NEEDS OF GCC

These are ‘best to next’ practice, internationally recognised Certifications aligned specifically to local needs.

We provide Arabic & English Workshops. Case studies are local and international.

Learning styles are flexible and can be paced according to experience & appetite.

WAYS OF WORKING WITH YOU
TRAINING FORMATS
  • WORKSHOPS & BOOTCAMPS
  • EXTENDED PROGRAMMES
  • IN-PERSON, ON-DEMAND OR LIVE ONLINE

IN-HOUSE OPTIONS

  • Workshops built to specific requirements
  • Arabic or English language
  • Company specific workshop exercises
  • Case studies by geography and industry
  • Flexible NavigateCX Portal support
  • Fully certified programmes
  • Sessions can be recorded & edited to needs
  • Pace and delivery adapted to learning style

COLLABORATIVE APPROACH

All in-house programmes can be tailored to your specific needs. Topic scope, approach, case studies, exercises can be amended to suit needs, background and learning style.

“Best practice is your starting point, not your end goal. We believe in creating, next-practice, breakthrough innovation”

Charles Bennett & Hassan Mohammad, Co-founders