Latest articles
Customer Innovation
What to do if your customer’s a jerk
Zero tolerance is the only option I’ve focused recently on the toxic effect that people who behave badly at work have on overall morale and …
The 7 pillars of customer experience
A comprehensive approach to CX minimises objections Does this issue sound familiar? “We’d like to accelerate our customer experience programmes but it’s very complex and …
Four tips to make Lean more customer-centric
Lean and BPM practitioners need to add to their toolbox In Part 1 of this series we examined basic evidence that supports whatcould be construed …
Leadership
5 Negative Impacts Of A Blame Culture
How do you respond when a problem occurs? Do you leap into action and go into full solution mode? Or Do you look around and …
Recovering Our Underutilized Human Resources
I’m always looking for ideas to help me think differently about leadership development. My colleagues on LinkedIn have not disappointed me. There was a recent …
The benefits of training your employees
In the chaos of the running of a business, training employees and continuing to train them throughout their tenure at your company can fall down …
Entrepreneurial Thinking
Want to start your own business? Here are 5 questions to ask yourself before you do…
Did you know that 96% of private sector businesses in the UK have less than 10 employees*? These are the UK’s micro businesses, 5.4million enterprises …
The most common myths about entrepreneurship
Entrepreneurship is not for everyone. It’s all about working hard, having faith, and persevering through the tough times. If you have the right stuff, though, …
Measuring the virtue of entrepreneurship-dependent economic growth in the modern world
Many brave youngsters have stepped in as entrepreneurs in the market to build their own path with the idea of flourishing their country with the …
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