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Customer Innovation

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Creating a Memorable Coffee Shop Experience

How can retailers stand out from the competition and ensure sustainability of in-store coffee experiences? My husband and I recently visited a local coffee shop …

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AI: are you being duped by Google’s Duplex?

Getting a realistic view on the rise of the machines means being aware of the hype cycle Film buffs will know that this year marks …

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Why tech help is a no-go area for AI

The one area where AI and bots are most needed will be one of the last to be automated How do you handle a tech …

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Leadership

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Time to Hire? Here’s all you need to know

You’ve taken the plunge and finally set up that business that you’ve always wanted. Gone are the days of working for someone else – you’re …

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The one thing most leaders forget about accountability

While it’s true that Accountability starts at the top, and that if leaders don’t walk the talk, and meet their commitments, it will be almost impossible to create …

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No. 1 cause of business failure

It’s amazing how many different things get blamed for why businesses take a nosedive. Whether it’s the teams, products, marketing, sales, the banks or even …

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Entrepreneurial Thinking

Entrepreneurialism

Can giving really be good for business? Spoiler: Yes!

Guest contributor Danny Witter talks about how giving back to some can be of benefit to all Reputation is everything when it comes to making …

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Entrepreneurialism

Customer success: the cornerstone of “21st Century Capitalism”

It would work just as well for socialism too It’s party conference season in the UK at the moment, a few weeks where I get …

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Entrepreneurialism

When disruption strikes, will you be ready?

Best to assume it’s a constant feature of business Picture the scene: an early 21st Century music industry boardroom where a young executive is trying …

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