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Customer Innovation

Customer Innovation

Transforming healthcare: patient experience is key

Patient experience is one of the three pillars of quality in healthcare. If healthcare organisations are to improve the quality of care they provide, then …

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Want to change your culture? Go green…

Taking lessons from permaculture may be the best way to create a sustainable culture change As Kermit the Frog memorably put it, “it’s not easy …

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Article

Having reservations

Recently I went out to see a show with some friends of mine and we followed this up with drinks and dinner.  We had a …

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Leadership

Article

Is it possible to cut staff costs without firing people?

Keeping costs down is a priority for all businesses and that means eliminating any waste and constantly looking for ways that you can do things …

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Article

One Bad Habit That Creates A Toxic Culture

We have all worked for bad bosses, I know I that I have had my share, and I may even have been a bad boss …

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Article

Jerks at work can seriously affect your health

And other aspects of performance can be affected as well According to recent reports the cardiac surgery unit at my local hospital has a mortality …

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Entrepreneurial Thinking

Entrepreneurialism

Donating as an Investment

Charitable donation can be good for businesses large and small In a world where we increasingly choose to drink our lattes out of reusable cups, …

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Entrepreneurialism

Are Entrepreneurs Idiots?

Possibly, but only if you’re not one already Fear of Flying? Fear of Fifty? Whatever these entrepreneurs have, it ain’t fear. Or is it that …

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Entrepreneurialism

Got MBA, joined hot start-up…now what?

Quite often, it’s about what they didn’t teach you at business school….Cold Calling. Securing funding to launch unknown brands and untested propositions provides a window …

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