Customer-led business success is tough CX Initiatives82% fail or seriously underperform. Business process31% fail to modify or align to customer journeys. Employee buy in31% do not buy into customer centric change despite evidence. Misaligned to customer30% report lack of alignment of change to customer. Our mission is to tackle the state of CX Education Thinking and TechniquesAre you focusing on best practice or investing in next? ImportanceIs the CEO responsible for CX or is it part of traditional organisation structure? Customer CultureIs everything you do aligned to the customer or does service excellence still prevail? InvestmentAre you investing more in education per capita than your competition? Business ImpactDo you know the ROI for CX education? Why not? Change is the end result of true learning.– Leo Buscaglia Learning PyramidAdvanced corporate learning model designed to enhance, ingrain and reinforce inspirational learning: Extended learning pathsOnline training school to be used as an extension to face-to-face classroom sessions:Online or consume when you wantFully interactive for up to 50 participantsAll functionality expect of advanced virtual classroomQuestions to test understandingMaterial aligned to different learning styles Extended learning paths Knowledge baseContent repository containing all material relating to the workshops:All training materialDelegate notesCase studiesRecommended booksVideo & podcastsInterviewsWhite papersResearch Knowledge baseHone newly learnt skills & techniques:Re-enforce learningWorked examples with reasoningExamples specific to company industryDetailed explanation of methodsTips and ideas to hone skillsRecommended ExtendedLearning Paths AssessmentsIdentify and bridge capability gaps:Assess capability and benchmark against peersBenchmarks possible from multiple perspectivesGaps identify learner specific journeysIterative assessments creates learner capability the best it can beMultiple assessments approachesAligned to latest L&D thinking in industry Interactive workshopsParticipative, inspirational, next practice:Delivered by best-in-industry thought leaders and coachesHighly interactive, valuable and funCase studies from multiple industries and geographiesEncourages move from traditional best practice to new next practice thinkingImmediately applicable back into your companyCertified and aligned to international qualifications Successful organisations of the future will put the customer at the heart of everything they do.Get in touch to find out how we can help. Get in touch