Latest three posts (set as ‘News’)
Does your organisation “do boring?”
Grateful for customer experience heroes
Customer Experience and Chatbots
Latest three posts (set as ‘classic’)
Does your organisation “do boring?”
The exciting mission and purpose need to be balanced against the dull stuff – and good planning is essential Are you excited by your working …
Grateful for customer experience heroes
When we launched The Petrova Experience, we did so with the words “in pursuit of customer happiness.” Pursuit of happiness is part of every interaction …
Customer Experience and Chatbots
It seems like every other proposal we do requires our touch on chatbots. This might even increase with 80% of brands wanting to introduce some …