Meet The CXSA Middle East Team

The CXSA Middle East team are all acknowledged experts and specialists in helping companies establish and accelerate the delivery of a customer obsessed culture. We offer a breadth of management, consulting, education and leadership experience alongside an in-depth knowledge of how the power of customer-centricity can transform businesses. We’re obsessed with everything to do with customers.

Charles Bennett – Cofounder & CEO

An acknowledged leader in customer-driven performance change and mentors and coaches on both strategic and operational initiatives. Charles helps companies build excited, entrepreneurial customer-centric cultures that transform business performance. Charles has delivered training and consulting across 40 countries, multiple sectors and companies including Citibank, Nielsen, Microsoft, Vodafone & Tracker as well as governments in Middle East and Asia.

Hassan Mohammad – Cofounder & Chief Innovation Officer

A recognised CXSA & CXPA Recognised Training Provider and has been honored as one of the CX 30 Under 30 business leaders. He specializes in enhancing CX and Innovation capabilities through comprehensive training programs. His expertise spans a wide range of areas, including CX discovery, strategic planning, and cultivating a culture of excellence.

Senior Associate Partner

Kym Hamer – Chief Marketing Officer

An international strategist, change-maker and master storyteller. She has deep expertise in commercial marketing, strategy, innovation & customer development across numerous sectors. Kym champions a customer-first approach to developing propositions, innovation pipelines and communication strategies. Kym’s purpose is to help businesses embrace an entrepreneurial mindset to master uncertainty, accelerate results & build sustained and successful futures.

CXSA Middle East’s Directors

Peter Halsor – Head of Programmes

Peter is a highly experienced change & programme management professional. With a strong background in digital innovation and business transformation, he has led teams in prominent financial institutions across London, Continental Europe, and the Middle East. Notable accomplishments include pioneering the UK’s first online fund supermarket at Fidelity Investments and developing a customer-centric pension scheme at NEST. As Chief Customer Experience Officer at Riyad Bank, Peter drove a comprehensive business transformation program focused on enhancing customer-centricity throughout the retail bank. He played a pivotal role in formulating the customer experience strategy across all channels and successfully implemented a state-of-the-art Customer Experience & Innovation Laboratory—a first in the region.

Olga Budieri – Head of Project Advisory & Learning

A highly experienced in enterprise level experience transformation programs, change management, experience design, voice of customer, journey management & orchestration, and strategic planning to uplift B2B and B2C experience programs. Olga is passionate about building awesome human centered experiences, CX thought leadership, value co-creation, mentoring and women rights advocacy. For the past 2 years, Olga has been working on key and strategic CX projects in KSA and in the region.

Successful organisations of the future will put the customer at the heart of everything they do. 
Get in touch to find out how we can help.