Meet The Next Ten Years Team

The Next Ten Years team are all acknowledged experts and specialists in helping companies establish and accelerate the delivery of a customer obsessed culture. Between us we offer a breadth of management, consulting, education and leadership experience alongside an in-depth knowledge of how the power of customer-centricity can transform businesses

We’re passionate about what we do. We’re innovative and creative. We’re obsessed with everything to do with customers.

Charles Bennett – Founder & CEO

NextTen Founder & CEO Charles Bennett is an acknowledged leader in customer-driven performance change and mentors and coaches on both strategic and operational initiatives. With a hunger for new ideas, Charles strongly believes in passionate and inspirational business leadership which energises both organisations and individuals.

Charles has delivered training and consulting across 40 countries, multiple sectors and companies including Citibank, Nielsen, Microsoft, Vodafone & Tracker as well as governments in Middle East and Asia.

Charles’ purpose is to help companies build excited, entrepreneurial customer-centric cultures that transform business performance.

Kym Homer

Kym Hamer – Managing Partner

NextTen Managing Partner Kym Hamer is an international strategist, change-maker and master storyteller. She has deep expertise in commercial marketing, strategy, innovation & customer development across Travel, Education Manufacturing, Consumer Goods & Media sectors and champions a customer-first approach to developing propositions, innovation pipelines and communication strategies.

Kym is also a speaker, presenter and coach who inspires, creates momentum and brings clarity to new and complex ideas.

Kym’s purpose is to help businesses embrace an entrepreneurial mindset to master uncertainty, accelerate results & build sustained and successful futures.

Senior Associate Partner

Charles Bennett

Nick Bush

With over 40 years’ experience as a customer strategist & organisational change expert, Nick Bush has spent his career helping all kinds of organisations – from telecoms to banking, chemicals to charities – transform the way they do business all with a relentless focus on the customer.

Nick works with people who have the hunger to create outstanding results for their customers and for society. He has a passion for helping arts and non-profit organisations to be more successful by creating a solid planning foundation that will help them grow.

Nick’s purpose is to help people achieve transformational performance improvement by becoming genuinely customer-centric.

Associate Partners

Simon Green

Simon Green

Simon Green is dedicated to maximising value via communications, data and CX, for service sector brands.

Simon has worked for many of the world’s finest global brands and agencies and has added over £½ billion in profit and shareholder value to at least three organisations

Richard Horner

Richard Horner

Richard Horner is a leading employee experience specialist.
empowering organisations to build employee experience cultures that produce great ideas and great work by making productivity, creativity, well-being & happiness become part of the organisation’s DNA.

Richard’s purpose is to help people & businesses to be happier & more successful.

Successful organisations of the future will put the customer at the heart of everything they do.

Get in touch to find out how we can help.