Tiny bookshop in a tiny town now branching into Asia
Thinking differently is within all of us By rights Wigtown should barely exist. It’s a tiny little town of barely 1,000 people in the west of Scotland. The original main…
Why Faster, Better, Cheaper is no longer good enough
For years businesses chased the holy grail of Faster, Better and Cheaper to help them dominate in their sector, and beat the competition. Especially those competitors who claimed you could have any…
Pick-n-Mix – how to use role models to drive innovation
We’ve all done it – when our company fails to reach the high standards of performance that we’d like, we find ourselves thinking “couldn’t we be more like X?”, where…
Ooh, Uber – look behind you!
At this time of year, at least in the UK, we love a pantomime villain that we can hiss and boo at every time they step on stage. With impeccable…
Putting compassion into customer experience
BBC Radio 4’s ‘Money Box’ isn’t often where you go for a scoop with political ramifications but today’s announcement by the programme that families on Universal Credit will miss out…
Welcome to The Next Ten Years
Hello there! Welcome to the first edition of a business publication that we hope you will come back to again and again. A group of innovators and thought leaders have…
Pret a Manger – A Great Customer Brand with a Potentially Uncertain Future!
So much of Pret's history has been steeped in a customer-first tradition. It is reporting best-ever business results. Every indicator shouts "success". So why does this great brand face a…
Changing Toxic Cultures – the Leader’s Key Role
Either you're part of the solution or you are the problem. You might be thinking that the most important thing to know about culture is that culture eats strategy for…
Tesco – blue sky times ahead or in the eye of the hurricane?
Great news for Tesco. They are reporting best-ever sales growth at the end of last quarter for more than 5 years. With Christmas sales above expectation, their company is excited…
Get excited about the GDPR! If you have not yet started you are just in time
Myth - GDPR is an expensive and time consuming compliance headache. Not true! 40% of companies yet to do something about it (Institute of Director research). These are the companies that have…