OmniServ: customer care in action
The new WHILL wheelchair enhances the experience for airport passengers. Photo courtesy of OmniServ

OmniServ: customer care in action

Treat customers as humans and operational challenges will reduce When BBC correspondent Frank Gardner recently publicised his 100-minute wait for his wheelchair to arrive from the hold to the gate…

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Dealing with dead cats

The “dead cat” strategy – dropping an outrageous or provocative topic into the conversation to divert attention away from a difficult subject you don’t want to talk about -was much…

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