Think differently to find the best talent: Recruitment in a disruptive digital age
Recruitment. It’s a word that inspires many feelings. Though it’s not my profession, it is part of my job. And there is so much on LinkedIn about recruitment, I feel…
Employee Experience & customer experience depends on strategy
This week, Andy Newman wrote a great article in The New York Times about the life of a retail sales agent. He used the example of an Old Navy sales associate’s employee experience in…
Communication & collaboration: Essential ingredients for all great Customer Experiences
On Monday this week I had the absolute pleasure of spending a couple of hours talking about the subject I like best – you guessed it – Customer Experience. I…