When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
At the start of every year, something strange happens. 2024 was no different. Every January, articles are published predicting the most important themes of what
Think differently to find the best talent: Recruitment in a disruptive digital age
Recruitment. It’s a word that inspires many feelings. Though it’s not my profession, it is part of my job. And there is so much on
Turning leadership on its head: Finding the leaders around you
At a time when, in my opinion, we are seeing a breathtaking lack of leadership handling the current global COVID-19 pandemic, I thought it timely
How buying on emotion led to one of the best customer experiences I’ve had.
I bought a painting recently. It was something of a celebratory purchase – my business has grown exponentially in the last few months, I’ve launched
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