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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

Author

Gordon

Gordon Tredgold is a leadership transformation expert ranked #25 in Global Gurus Top 30 leadership gurus for 2019. Over his 25-year career Gordon has led teams of 1000+ staff in Fortune 100 companies, delivered operational cost savings of $350m and transformed delivery (from <35% to 95 %) and service levels (from 57% to 99.7%). A critically-acclaimed author, Gordon's latest book, FAST: 4 Principles Every Business Needs to Drive Success and Achieve Results, was a finalist for Management Book of the year 2017. He is a regular contributor for Inc. Magazine, Entrepreneur, Forbes, Fortune and Business Insider and an international keynote speaker, recognised by Inc. Magazine as a top 100 leadership expert and speaker.
Gordon works with organisations to transform culture, drive results-based leadership and rapidly accelerate organisational growth and performance.

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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

All articles

Read more about the article Why you need to lead more and manage less

Why you need to lead more and manage less

  • Post author:Gordon Tredgold
  • Post published:April 20, 2019
  • Post category:Article/Leadership

Practically every coaching client that I deal with who is having a hard time either because they are feeling overwork or overwhelmed are struggling with the same problem. They are spending too…

Continue ReadingWhy you need to lead more and manage less
Read more about the article Don’t shoot the hamster!

Don’t shoot the hamster!

  • Post author:Gordon Tredgold
  • Post published:April 14, 2019
  • Post category:Article/Leadership

Recently I was working with a client on helping them achieve some performance improvements. As we reviewed how one department was doing, my client picked up the phone and called the…

Continue ReadingDon’t shoot the hamster!
Read more about the article Employee Engagement is not the Responsibility of the Employee. Here’s Why.

Employee Engagement is not the Responsibility of the Employee. Here’s Why.

  • Post author:Gordon Tredgold
  • Post published:April 8, 2019
  • Post category:Article/Leadership

If I had a dollar for every time I had a leader tell me "I wish they had given me an engaged team" or "why can't my team be bothered…

Continue ReadingEmployee Engagement is not the Responsibility of the Employee. Here’s Why.
Read more about the article Are you ready for the leadership revolution?

Are you ready for the leadership revolution?

  • Post author:Gordon Tredgold
  • Post published:March 15, 2019
  • Post category:Article/Leadership

The old command and control style of Leadership has been under attack for many years, but now we are facing the perfect storm, one that will consign it to the…

Continue ReadingAre you ready for the leadership revolution?
Read more about the article Why is there an Employee Disengagement Global Epidemic?

Why is there an Employee Disengagement Global Epidemic?

  • Post author:Gordon Tredgold
  • Post published:March 11, 2019
  • Post category:Article/Leadership

When I read statistics from Gallup that tell me according to their research only 15% of the workforce worldwide I think wow. But when you look at that statistic from…

Continue ReadingWhy is there an Employee Disengagement Global Epidemic?
Read more about the article 4 reasons why Agile works and the most common excuse when it doesn’t

4 reasons why Agile works and the most common excuse when it doesn’t

  • Post author:Gordon Tredgold
  • Post published:January 16, 2019
  • Post category:Article/Leadership

Having been a strong proponent of Agile and Agile-like methodologies for the past 20 years. I have not only seen the benefits that can be achieved by implementing Agile but…

Continue Reading4 reasons why Agile works and the most common excuse when it doesn’t
Read more about the article The One Thing That Kills Accountability Stone Dead!

The One Thing That Kills Accountability Stone Dead!

  • Post author:Gordon Tredgold
  • Post published:October 30, 2018
  • Post category:Leadership

When you blame you give up your power to make changes The blame game - it's so easy. When shit hits the fan, the easiest thing in the world is to point…

Continue ReadingThe One Thing That Kills Accountability Stone Dead!
Read more about the article Five good reasons to fire your worst customers
Image by Colin Furze, licensed under CC BY 2.0

Five good reasons to fire your worst customers

  • Post author:Gordon Tredgold
  • Post published:October 5, 2018
  • Post category:Customer Innovation

We've all heard the expression the "customer is always right," which isn't necessarily true. More importantly, we need to understand that not every customer is the right customer for us.…

Continue ReadingFive good reasons to fire your worst customers
Read more about the article If You Want To Boost Employee Engagement Then Stop Doing This

If You Want To Boost Employee Engagement Then Stop Doing This

  • Post author:Gordon Tredgold
  • Post published:April 5, 2018
  • Post category:Leadership

Engagement is a leader’s job, but this bad habit is one of the worst No one knows the business as well as you do, so you might as well retain…

Continue ReadingIf You Want To Boost Employee Engagement Then Stop Doing This
Read more about the article The Number One Cause of Business Failure

The Number One Cause of Business Failure

  • Post author:Gordon Tredgold
  • Post published:March 22, 2018
  • Post category:Leadership

Team failures are usually the result of leadership failures! Bad leadership destroys engagement, raises stress levels, reduces morale and ultimately it leads to failures that can kill businesses. Today I was reminded of just how…

Continue ReadingThe Number One Cause of Business Failure
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