“Fantastic workshop. Inspiring speaker with great insight as to how customer experience management should be delivered within a corporate. We have worked with Charles on multiple occasions as part of our programme to create the leading customer-focused organisation in our market. Charles’s work was a fundamental part in helping us to think differently and to deliver a fundamental part of our vision."

"It was very engaging, motivating, full speed training. I can surely recommend it to everyone that is new in the CX topics and to those that would like to bring the CX to the next level. Very well invested time & money.”

"These were two of the best training days I have ever been to….we were allowed to challenge, question, deep dive and also to make the understanding and take outs relevant to our businesses. I am definitely armed to be able to use the learning in my organisation."