Skip to content
MAKING CUSTOMER CENTRICITY YOUR STRATEGIC GAMECHANGER
  • Our Team
  • About Us
  • Insights
  • Get in touch
  • CXSA Institute
  • Our Team
  • About Us
  • Insights
  • Get in touch
  • CXSA Institute

Top Picks

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

Author

Morris

READ ARTICLE

Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

All articles

Read more about the article The myth of the CX single metric – Playing roulette with your customer relationships

The myth of the CX single metric – Playing roulette with your customer relationships

  • Post author:Morris Pentel
  • Post published:July 27, 2018
  • Post category:Customer Innovation

Today I want to talk about the myth of the single metric. It is one of the most damaging forms of bad practice today. As with all my work I…

Continue ReadingThe myth of the CX single metric – Playing roulette with your customer relationships
Close Menu