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Author: Rosa Antonia Carrillo

This author has written 3 articles

Top Picks

  • How to Create a Common Categorization Framework for Your Unstructured Customer Feedback
  • The Benefits of a Customer-Centric Culture
  • NPS Best Practices
  • A Recipe for CX Success: It’s About Authenticity, Not Perfection
  • What if customers want more than excellent service?

Recent Articles

  • How to Create a Common Categorization Framework for Your Unstructured Customer Feedback
  • The Benefits of a Customer-Centric Culture
  • NPS Best Practices
  • A Recipe for CX Success: It’s About Authenticity, Not Perfection
  • What if customers want more than excellent service?

All articles

Tell your story and change your team’s performance

  • Post author:Rosa Antonia Carrillo
  • Post published:1 June 2020
  • Post Category:Article / Entrepreneurialism / Leadership

“Ironically, teams succeed because they are exceedingly human. By acknowledging the imperfections of their humanity, members of functional teams overcome the natural tendencies that make teamwork so elusive.” Patrick Lencioni Teams…

Continue Reading Tell your story and change your team’s performance
How an entrepreneur grew his business from $168 to $168M

How an entrepreneur grew his business from $168 to $168M

  • Post author:Rosa Antonia Carrillo
  • Post published:4 January 2020
  • Post Category:Article / Entrepreneurialism

I was a little depressed after a colleague told me about a CEO that had fired several people because they used an outdated procedure. Unfortunately, this company was the only…

Continue Reading How an entrepreneur grew his business from $168 to $168M
Recovering Our Underutilized Human Resources

Recovering Our Underutilized Human Resources

  • Post author:Rosa Antonia Carrillo
  • Post published:4 December 2019
  • Post Category:Article / Featured / Leadership

I'm always looking for ideas to help me think differently about leadership development. My colleagues on LinkedIn have not disappointed me. There was a recent post that made me realize…

Continue Reading Recovering Our Underutilized Human Resources
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