Think differently to find the best talent: Recruitment in a disruptive digital age
Recruitment. It’s a word that inspires many feelings. Though it’s not my profession, it is part of my job. And there is so much on LinkedIn about recruitment, I feel…
Turning leadership on its head: Finding the leaders around you
At a time when, in my opinion, we are seeing a breathtaking lack of leadership handling the current global COVID-19 pandemic, I thought it timely to republish my article of…
Retail Apocalypse: Why customer research must be part of in-store cx assessments
RETAIL APOCALYPSE! It’s a nice little catch phrase that journalists love to use to get attention, and describe the well-reported and very real challenges of the retail industry - usually…