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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article How do you determine your Minimum Viable Product (MVP)?

How do you determine your Minimum Viable Product (MVP)?

  • Post author:Michelle Badenhorst
  • Post published:May 30, 2020
  • Post category:Article/Customer Experience

I was recently involved with a product where the project team was responsible for delivering the 1st Minimum Viable Product (MVP). Product Plan defines a MVP as a product with…

Continue ReadingHow do you determine your Minimum Viable Product (MVP)?
Read more about the article Habituation and the risk to customer experience
The concept of logical thinking. Geometric shapes on a gray background. Business building concept.

Habituation and the risk to customer experience

  • Post author:Adrian Swinscoe
  • Post published:March 9, 2020
  • Post category:Article/Customer Experience

I watched a really interesting TED talk by Tony Fadell, originator of the iPod, the other day. In it he was talking about a process called habituation and how it helps…

Continue ReadingHabituation and the risk to customer experience
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