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  • CXSA Institute

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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article Forget Best Practice – it won’t get you anywhere

Forget Best Practice – it won’t get you anywhere

  • Post author:Charles Bennett
  • Post published:June 5, 2020
  • Post category:Customer Innovation/Top Picks

Gaining a competitive edge requires you to go beyond accepted norms One of the values that I have always believed to be critical to customer experience is “the competitive edge”.…

Continue ReadingForget Best Practice – it won’t get you anywhere
Read more about the article 6 Things People Want From A Leader

6 Things People Want From A Leader

  • Post author:Gordon Tredgold
  • Post published:December 26, 2019
  • Post category:Leadership

If you ask five people what leadership is, you will probably get six different answers. Everyone seems to have a different view. Some of which are based on what they…

Continue Reading6 Things People Want From A Leader
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