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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
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Read more about the article Why BTOB businsses need to think like BTOC in the next decade?

Why BTOB businsses need to think like BTOC in the next decade?

  • Post author:Liliana Petrova
  • Post published:February 6, 2020
  • Post category:Article/Customer Experience

According to Gartner at least 80% of BtoB buyers now expect the same buying experience as BtoC customers in 2019. Gone are the days when BtoB organizations did not need to prioritize…

Continue ReadingWhy BTOB businsses need to think like BTOC in the next decade?
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