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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
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  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article The case against a chief customer officer

The case against a chief customer officer

  • Post author:Guest Contributor
  • Post published:January 18, 2020
  • Post category:Article/Customer Experience/Leadership

Blake Morgan is a keynote speaker, customer experience futurist and the author of the bestselling book “The Customer Of The Future.” She is also a senior contributor for Forbes’ CMO…

Continue ReadingThe case against a chief customer officer
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