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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article Customer Experience Management (CEM) is all about relationships

Customer Experience Management (CEM) is all about relationships

  • Post author:Michelle Badenhorst
  • Post published:May 14, 2020
  • Post category:Article/Customer Experience

“Every relationship requires listening no matter the nature of relationship” - this is the key take-away that stuck with me from a webinar I attended about the importance of Artificial…

Continue ReadingCustomer Experience Management (CEM) is all about relationships
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