lifestyle

Customer Experience and Net Promoter Score (NPS)

Post author:Michelle Badenhorst
Post published:March 3, 2020
Post category:Article Customer Experience

I don’t agree with statements like “Net Promoter is now the worldwide standard for organizations to measure, understand and improve their customer experience”. I do however agree that organisations can use…

Traffic – a massive problem for some but a brilliant opportunity for one innovative company

Post author:Charles Bennett
Post published:February 2, 2018
Post category:Customer Innovation

I first visited Jakarta twenty years ago. Hot – often unbearably, noisy, sometimes smelly, but balanced by a dynamic vibrancy, plenty to do, nice people and a rich culture. The…