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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article CX Heroes and Villains: one winner and many losers

CX Heroes and Villains: one winner and many losers

  • Post author:Don Hales
  • Post published:June 14, 2018
  • Post category:Customer Innovation

Put your energy into CX not high prices HEROES: Kansas shop staff track down $1m lottery winner I loved this story from the USA.  Shop staff at Pit Stop convenience…

Continue ReadingCX Heroes and Villains: one winner and many losers
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