Turning leadership on its head: Finding the leaders around you
At a time when, in my opinion, we are seeing a breathtaking lack of leadership handling the current global COVID-19 pandemic, I thought it timely to republish my article of…
10 tips for boosting your people skills
We get promoted because of our technical skills, but our success as managers and leaders is determined by our Emotional Intelligence or our EQ. This is because it's our EQ which helps us connect with our…
The lost suitcase – the sad reality of customer experience evolution
According to Wikipedia, the term, ‘seven year itch’ can be described as follows: The seven-year itch is a psychological term that suggests that happiness in a relationship declines after around year…
Making customers feel welcome is so easy but why is it still so rare?
A "non-toxic" theatre visit ticks all the right boxes If you’re lucky enough to get a ticket to a popular West End show – and in my case even luckier…
Image by LoggaWiggler from Pixabay
Want to change your culture? Go green…
Taking lessons from permaculture may be the best way to create a sustainable culture change As Kermit the Frog memorably put it, “it’s not easy being green” as anyone will…
The one simple rule for employee engagement
Engagement expert Vic Thorpe offers a simple lesson to raise productivity According to the most recent Gallup report on the state of the global workplace only 15% of employees are…
How strong is your “Alt-CV”?
Paying attention to the things not on a CV can be just as important as the things that are on it Like most people I like to keep my CV…
Could you care more? Avoiding the Guaranteed Formula for Failure
Leading with compassion makes you a better leader How many times have you said “I couldn’t care less what they think” in relation to a work or personal matter? It…
Focusing on efficiency is a waste of effort, if you don’t take care of this first
Maximum results are achieved when you are both effective and efficient! When clients engage me, it's usually to help them drive operational efficiency improvements. More often than not they have been…
Do this before you think about shooting the hamster!
Maybe it's the wheel and not the hamster that needs changing! Recently I was working with a client on helping them achieve some performance improvements. As we reviewed how one department…