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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article Four tips to make Lean more customer-centric

Four tips to make Lean more customer-centric

  • Post author:Charles Bennett
  • Post published:December 9, 2019
  • Post category:Customer Innovation

Lean and BPM practitioners need to add to their toolbox In Part 1 of this series we examined basic evidence that supports whatcould be construed as an outrageous claim: that…

Continue ReadingFour tips to make Lean more customer-centric
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