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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article Five good reasons to fire your worst customers
Image by Colin Furze, licensed under CC BY 2.0

Five good reasons to fire your worst customers

  • Post author:Gordon Tredgold
  • Post published:October 5, 2018
  • Post category:Customer Innovation

We've all heard the expression the "customer is always right," which isn't necessarily true. More importantly, we need to understand that not every customer is the right customer for us.…

Continue ReadingFive good reasons to fire your worst customers
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