AI & Blockchain will change these industries
If you have not yet heard of the buzz associated with artificial intelligence (AI) and blockchain, you must be living on a planet other than Earth. These technologies have revolutionized many industries,…
Customer Experience view of your call center technology
By 2022 the global cloud based contact center market is growing from USD 6.8Bn in 2017 to 20.93Bn in 2022. This makes for CAGR of 25.2%. If you do not get on this…
What is big data and why should I care?
Big data has become part of our daily language. We read about it. We see companies that are “experts in big data.” LinkedIn is filled with big data engineers and…
The Fake phenomenon
The arrival of fake videos and associated phenomena will drive us towards a greater emphasis on human service “Sincerity – if you can fake that, you've got it made.” US…