Live from the X4 Experience Summit, London
NextTen Managing Partners Nick Bush and Kym Hamer spent a day at the Qualtrics X4 Experience Summit in London last week. Here they spend 5 minutes discussing what impressed them…
Get happy and avoid “brain bunions”
In this podcast, Nick Bush discusses the concept of employee happiness with his fellow NextTen Managing Partner, Richard Horner. Happiness is fundamental to greater employee engagement and has a dramatic…
E-Book: Building a Customer-centric Business Strategy
We all know that improved customer experience can drive a massive increase in business performance, but how does this show up in practice? Drawing on a number of recent examples…
E-Book: Understanding Customer Outcome-driven GDPR
The General Data Protection Regulation (GDPR) will be coming into force in May 2018. Although many businesses have plans in place to ensure compliance, a significant number have not yet…
E-Book: Measuring the RoI of CX
We know that great customer experience leads to improved business performance, yet it seems to be a problem for customer experience improvement projects to get the kind of traction and…