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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

All articles

Read more about the article The 7 benefits of sharing Purpose with employees and customers

The 7 benefits of sharing Purpose with employees and customers

  • Post author:Richard Horner
  • Post published:September 9, 2019
  • Post category:Article/Leadership

Richard Horner finds plenty of evidence to support a compelling purpose statement Your company has a mega epic Purpose statement. A purpose so powerful it gives Tony Stark goosebumps. You…

Continue ReadingThe 7 benefits of sharing Purpose with employees and customers
Read more about the article At the centre of every organisation is YOU

At the centre of every organisation is YOU

  • Post author:Richard Horner
  • Post published:March 21, 2019
  • Post category:Leadership/Video

There is so much to say about all of the great benefits that employees bring to an organisation. Today I start with a short video introducing myself and explaining what…

Continue ReadingAt the centre of every organisation is YOU
Read more about the article How to help people be their best, so they do their best work

How to help people be their best, so they do their best work

  • Post author:Richard Horner
  • Post published:October 9, 2018
  • Post category:Leadership

Matteo’s story In 2002 Matteo Harvard experienced a life changing event. He suffered horrific injuries in a car crash. He was left partially disabled and severely traumatised. After months of…

Continue ReadingHow to help people be their best, so they do their best work
Read more about the article Want more engagement? Find your Champions

Want more engagement? Find your Champions

  • Post author:Richard Horner
  • Post published:September 20, 2018
  • Post category:Article/Leadership/Top Picks

The future of employee engagement is in-house Champions. Google does it, SAP does it, Even little companies do it, Let’s do it, let’s get a Champion (with apologies to Cole…

Continue ReadingWant more engagement? Find your Champions
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