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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article What the NHS can teach us about customer relationship management

What the NHS can teach us about customer relationship management

  • Post author:Nick Bush
  • Post published:August 8, 2020
  • Post category:Article/Customer Experience

When you think of the UK’s National Health Service (NHS) then excellent customer relationship management is probably not the thing that springs to mind. Talk to any UK citizen and…

Continue ReadingWhat the NHS can teach us about customer relationship management
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