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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article How to build trust and engagement by being social

How to build trust and engagement by being social

  • Post author:Kym Hamer
  • Post published:January 20, 2020
  • Post category:Article/Customer Experience

Did you know that 84% of CEOs in Europe and 94% in the US use social media? Did you also know that 80% of senior decision makers prefer to make…

Continue ReadingHow to build trust and engagement by being social
Read more about the article Trust – the embodiment of customer experience

Trust – the embodiment of customer experience

  • Post author:Ian Golding
  • Post published:October 21, 2019
  • Post category:Article/Customer Experience

Trust – a small word that means so much. It is a word that plays an enormous part in all our lives. A word that epitomises our start in life…

Continue ReadingTrust – the embodiment of customer experience
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