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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

Author

Kym

The Next Ten Years Managing Partner Kym Hamer is an International Business Coach with deep expertise in business strategy, marketing and customer-first proposition development for sales and profit growth. She’s delivered change across a wide range of organisations and sectors (including B2B, Manufacturing, Consumer Goods, Travel, Media and Education) and combines her collaborative, pragmatic style with an ability to create clarity and focus, engaging people in new thinking and embedding new initiatives as ongoing practice.

Kym is also a speaker who inspires, creates momentum and brings clarity to new and complex ideas.

Kym’s purpose is to help businesses to grow their reputation, revenue and profits with powerhouse positioning, an entrepreneurial mindset and supercharged storytelling.

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

All articles

Read more about the article How buying on emotion led to one of the best customer experiences I’ve had.

How buying on emotion led to one of the best customer experiences I’ve had.

  • Post author:Kym Hamer
  • Post published:August 8, 2020
  • Post category:Article/Customer Experience

I bought a painting recently. It was something of a celebratory purchase - my business has grown exponentially in the last few months, I’ve launched a second business in the…

Continue ReadingHow buying on emotion led to one of the best customer experiences I’ve had.
Read more about the article A question of culture: assimilate or die?
Concept image of a lost and confused signpost against a blue cloudy sky.

A question of culture: assimilate or die?

  • Post author:Kym Hamer
  • Post published:May 20, 2020
  • Post category:Article/Leadership

Time to look at culture from an employee's point of view A couple of years ago, I attended a evening of talks at China Exchange, a charity based in London’s Chinatown whose mission it is to create ways of exploring…

Continue ReadingA question of culture: assimilate or die?
Read more about the article How to become a butterfly – thriving in a VUCA world

How to become a butterfly – thriving in a VUCA world

  • Post author:Kym Hamer
  • Post published:April 9, 2020
  • Post category:Article/Customer Experience

Have you seen the movie Selma? It’s about the American Civil Rights Movement’s defining march from Selma, Alabama to the state’s capital, Montgomery in 1965. I found it hard to watch…

Continue ReadingHow to become a butterfly – thriving in a VUCA world
Read more about the article 3 reasons why collaboration is the key to unlocking success

3 reasons why collaboration is the key to unlocking success

  • Post author:Kym Hamer
  • Post published:February 24, 2020
  • Post category:Article/Customer Experience

In 1985 Michael Porter published his book Competitive Advantage: Creating and Sustaining Superior Performance and 35 years later, his premise still lies at the beating heart of many organisations. But…

Continue Reading3 reasons why collaboration is the key to unlocking success
Read more about the article How to build trust and engagement by being social

How to build trust and engagement by being social

  • Post author:Kym Hamer
  • Post published:January 20, 2020
  • Post category:Article/Customer Experience

Did you know that 84% of CEOs in Europe and 94% in the US use social media? Did you also know that 80% of senior decision makers prefer to make…

Continue ReadingHow to build trust and engagement by being social
Read more about the article My beef with boards

My beef with boards

  • Post author:Kym Hamer
  • Post published:January 4, 2020
  • Post category:Article/Customer Innovation

I am a burger lover from way back. Not the global-fast-food-chain type of burger but full, messy fish-and-chip-shop burgers. Long sun-kissed days on the beaches of my childhood and adolescence…

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Read more about the article Experience is in the little things

Experience is in the little things

  • Post author:Kym Hamer
  • Post published:January 1, 2020
  • Post category:Article/Customer Experience

A few years ago, I spent a week in Abu Dhabi.Abu Dhabi is the capital of the United Arab Emirates, near the tip of the Arabian peninsula overlooking the Persian Gulf and…

Continue ReadingExperience is in the little things
Read more about the article 5 lessons from climbing a mountain

5 lessons from climbing a mountain

  • Post author:Kym Hamer
  • Post published:December 28, 2019
  • Post category:Article/Entrepreneurialism

Two weeks ago I climbed Mount Snowdon to raise funds for a local school. At 1,085m it's the highest mountain in England and Wales. It's also one of the hardest…

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Read more about the article 4 ways that starting over can make you successful

4 ways that starting over can make you successful

  • Post author:Kym Hamer
  • Post published:November 25, 2019
  • Post category:Article/Entrepreneurialism

Just like walking to the next tee, starting over can really help you up your game. Recently I was at an event where we were comparing the number of jobs…

Continue Reading4 ways that starting over can make you successful
Read more about the article Want to start your own business? Here are 5 questions to ask yourself before you do…

Want to start your own business? Here are 5 questions to ask yourself before you do…

  • Post author:Kym Hamer
  • Post published:September 13, 2019
  • Post category:Article/Entrepreneurialism

Did you know that 96% of private sector businesses in the UK have less than 10 employees*? These are the UK’s micro businesses, 5.4million enterprises that account for more than…

Continue ReadingWant to start your own business? Here are 5 questions to ask yourself before you do…
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