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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
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Read more about the article Would NPS be better if its scale only had three numbers?

Would NPS be better if its scale only had three numbers?

  • Post author:Adrian Swinscoe
  • Post published:March 4, 2020
  • Post category:Article/Customer Experience/Featured/Top Picks

A question I have been asking myself recently is: Would Net Promoter Score (NPS) be better if it’s scale only had three numbers? Now, before I get accused of heresy,…

Continue ReadingWould NPS be better if its scale only had three numbers?
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