Skip to content
CXSA Middle East
  • Home
  • What we do
  • Insights
  • Who we are
  • Get in touch
Menu

Featured

Top Picks

  • How to Create a Common Categorization Framework for Your Unstructured Customer Feedback
  • The Benefits of a Customer-Centric Culture
  • NPS Best Practices
  • A Recipe for CX Success: It’s About Authenticity, Not Perfection
  • What if customers want more than excellent service?

Recent Articles

  • How to Create a Common Categorization Framework for Your Unstructured Customer Feedback
  • The Benefits of a Customer-Centric Culture
  • NPS Best Practices
  • A Recipe for CX Success: It’s About Authenticity, Not Perfection
  • What if customers want more than excellent service?

All articles

Grateful for customer experience heroes

Grateful for customer experience heroes

  • Post author:Liliana Petrova
  • Post published:6 January 2020
  • Post Category:Customer Experience / Featured / Video

When we launched The Petrova Experience, we did so with the words “in pursuit of customer happiness.” Pursuit of happiness is part of every interaction we have with our clients,…

Continue Reading Grateful for customer experience heroes
Recovering Our Underutilized Human Resources

Recovering Our Underutilized Human Resources

  • Post author:Rosa Antonia Carrillo
  • Post published:4 December 2019
  • Post Category:Article / Featured / Leadership

I'm always looking for ideas to help me think differently about leadership development. My colleagues on LinkedIn have not disappointed me. There was a recent post that made me realize…

Continue Reading Recovering Our Underutilized Human Resources
How can startups best scale employee growth?

How can startups best scale employee growth?

  • Post author:Safwan Khan
  • Post published:4 November 2019
  • Post Category:Article / Featured

Building a startup company requires a lot of work. As the number of employees grows, so do the responsibilities of a manager. Scaling your employee growth can be a difficult…

Continue Reading How can startups best scale employee growth?
The power of No

The power of No

  • Post author:Nick Bush
  • Post published:2 November 2019
  • Post Category:Article / Featured / Strategy / Top Picks

In a sea of endless possibility, discover the power of not doing something A while ago a business associate and I were discussing a joint venture we had planned to…

Continue Reading The power of No
Customer Experience measurement: why it is vitally important but badly done

Customer Experience measurement: why it is vitally important but badly done

  • Post author:Ian Golding
  • Post published:28 October 2019
  • Post Category:Article / Customer Experience / Featured

When it comes to the profession that Customer Experience has now become, one of the most important and significant competencies required by all organisations is that of measurement. The ability…

Continue Reading Customer Experience measurement: why it is vitally important but badly done
3 things you need to build great teams

3 things you need to build great teams

  • Post author:Gordon Tredgold
  • Post published:26 May 2019
  • Post Category:Article / Featured

John Maxwell says it best "Teamwork makes the Dreamwork." The better our teams work together the better the results will be, it is as simple as that. We see it…

Continue Reading 3 things you need to build great teams
The One Thing You Need To Understand About Your Company’s Culture

The One Thing You Need To Understand About Your Company’s Culture

  • Post author:Gordon Tredgold
  • Post published:5 March 2019
  • Post Category:Article / Featured / Leadership

Changing corporate culture is hard, and many companies make it even harder by not understanding the different segments that make up their company. https://youtu.be/8cZBjXbr6tA In every company, there are different…

Continue Reading The One Thing You Need To Understand About Your Company’s Culture
Will customer experience survive Brexit?

Will customer experience survive Brexit?

  • Post author:Nick Bush
  • Post published:30 January 2019
  • Post Category:Article / Customer Innovation / Featured

The UK’s Brexit crisis means more investment in CX not less I write this article from a country under siege. For months the UK has been in the grip of…

Continue Reading Will customer experience survive Brexit?
How NOT to communicate with customers

How NOT to communicate with customers

  • Post author:Howard Smith
  • Post published:27 July 2018
  • Post Category:Customer Innovation / Featured

Why do so many businesses make us feel like we are not important - every day? I have had recent customer experiences with major companies that have left me feeling…

Continue Reading How NOT to communicate with customers
Net Promoter Score – what’s the point?

Net Promoter Score – what’s the point?

  • Post author:Nick Bush
  • Post published:18 May 2018
  • Post Category:Customer Innovation / Featured

It all depends on the context An unwanted set of medical visits last week resulted in an equally unwanted set of follow-up texts. My local hospital trust “would like me…

Continue Reading Net Promoter Score – what’s the point?
  • 1
  • 2
  • Go to the next page
  • Home
  • Get in touch
  • Privacy Policy
Copyright @2020 CXSA Middle East | Powered by Atom Global
  • Home
  • What we do
  • Insights
  • Who we are
  • Get in touch