What does a customer-centric culture look like, and what are the benefits of designing such a culture? Customer-centric companies put the customer at the center of all they do; they…
This week, Andy Newman wrote a great article in The New York Times about the life of a retail sales agent. He used the example of an Old Navy sales associate’s employee experience in…
No one knows the business as well as you do, so you might as well retain control over everything, right? If you give someone a task to do, you need…
Zero tolerance is the only option I’ve focused recently on the toxic effect that people who behave badly at work have on overall morale and performance. The behaviour of these…
You’ve taken the plunge and finally set up that business that you’ve always wanted. Gone are the days of working for someone else – you’re finally out on your own…
Building a startup company requires a lot of work. As the number of employees grows, so do the responsibilities of a manager. Scaling your employee growth can be a difficult…
Keeping costs down is a priority for all businesses and that means eliminating any waste and constantly looking for ways that you can do things cheaper. But there are certain…
We have all worked for bad bosses, I know I that I have had my share, and I may even have been a bad boss to some. And to those…
Time to look at culture from an employee's point of view A couple of years ago, I attended a evening of talks at China Exchange, a charity based in London’s Chinatown whose mission it is to create ways of exploring…
We're all suffering from information overload and it's making us unproductive and stressed. Mindfulness can help overcome this - here's how to start. In this 30-minute webinar, recorded on 11th…