employee experience

#1 killer of employee engagement

Post author:Gordon Tredgold
Post published:9 January 2020
Post Category:Article

No one knows the business as well as you do, so you might as well retain control over everything, right? If you give someone a task to do, you need…

What to do if your customer’s a jerk

Post author:Nick Bush
Post published:24 December 2019
Post Category:Customer Innovation

Zero tolerance is the only option I’ve focused recently on the toxic effect that people who behave badly at work have on overall morale and performance. The behaviour of these…

Time to Hire? Here’s all you need to know

Post author:Gordon Tredgold
Post published:26 November 2019
Post Category:Article / Leadership

You’ve taken the plunge and finally set up that business that you’ve always wanted. Gone are the days of working for someone else – you’re finally out on your own…

How can startups best scale employee growth?

Post author:Safwan Khan
Post published:4 November 2019
Post Category:Article / Featured

Building a startup company requires a lot of work. As the number of employees grows, so do the responsibilities of a manager. Scaling your employee growth can be a difficult…

Is it possible to cut staff costs without firing people?

Post author:Gordon Tredgold
Post published:16 October 2019
Post Category:Article / Leadership

Keeping costs down is a priority for all businesses and that means eliminating any waste and constantly looking for ways that you can do things cheaper. But there are certain…

One Bad Habit That Creates A Toxic Culture

Post author:Gordon Tredgold
Post published:7 October 2019
Post Category:Article / Leadership

We have all worked for bad bosses, I know I that I have had my share, and I may even have been a bad boss to some. And to those…

Concept image of a lost and confused signpost against a blue cloudy sky.

A question of culture: assimilate or die?

Post author:Kym Hamer
Post published:10 March 2019
Post Category:Article / Leadership

Time to look at culture from an employee's point of view A couple of years ago, I attended a evening of talks at China Exchange, a charity based in London’s Chinatown whose mission it is to create ways of exploring…

Want to increase productivity and reduce stress? Get mindful!

Post author:The Next Ten Years
Post published:15 February 2019
Post Category:Case Study / Leadership / Webinar

We're all suffering from information overload and it's making us unproductive and stressed. Mindfulness can help overcome this - here's how to start. In this 30-minute webinar, recorded on 11th…

Will customer experience survive Brexit?

Post author:Nick Bush
Post published:30 January 2019
Post Category:Article / Customer Innovation / Featured

The UK’s Brexit crisis means more investment in CX not less I write this article from a country under siege. For months the UK has been in the grip of…

The One Thing That Kills Accountability Stone Dead!

Post author:Gordon Tredgold
Post published:30 October 2018
Post Category:Leadership

When you blame you give up your power to make changes The blame game - it's so easy. When shit hits the fan, the easiest thing in the world is to point…