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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article Want to change your culture? Go green…
Image by LoggaWiggler from Pixabay

Want to change your culture? Go green…

  • Post author:Nick Bush
  • Post published:September 7, 2019
  • Post category:Article/Customer Innovation

Taking lessons from permaculture may be the best way to create a sustainable culture change As Kermit the Frog memorably put it, “it’s not easy being green” as anyone will…

Continue ReadingWant to change your culture? Go green…
Read more about the article Making purpose part of customer experience

Making purpose part of customer experience

  • Post author:Nick Bush
  • Post published:November 21, 2018
  • Post category:Customer Innovation

One retailer’s principled stand shows an intrinsic understanding of customer outcomes Aren’t orang-utans cute? Would you like one in your home? Well, now you can if you shop at Iceland,…

Continue ReadingMaking purpose part of customer experience
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