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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article How much do you really understand your customers’ needs?

How much do you really understand your customers’ needs?

  • Post author:Nick Bush
  • Post published:April 25, 2018
  • Post category:Customer Innovation

When it comes to customers with any form of impairment the answer is most likely not enough As my previous articles on accessibility have shown, the experience for a customer…

Continue ReadingHow much do you really understand your customers’ needs?
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