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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article ‘App-y holidays still require the personal touch

‘App-y holidays still require the personal touch

  • Post author:Nick Bush
  • Post published:August 6, 2018
  • Post category:Customer Innovation

The hand-held holiday is almost here My wife and I are in the basement of an apartment hotel on a sweltering July afternoon in a town east of Milan. It’s…

Continue Reading‘App-y holidays still require the personal touch
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