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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article One habit that differentiates between good and poor leaders

One habit that differentiates between good and poor leaders

  • Post author:Gordon Tredgold
  • Post published:May 11, 2019
  • Post category:Article/Leadership

Being a leader often means looking to push your teams to achieve difficult results against tight deadlines, with tough customers or with high levels of complexity. The challenge is to know the difference between…

Continue ReadingOne habit that differentiates between good and poor leaders
Read more about the article 5 Simple Reasons Why You Need To Fire Toxic Bosses!

5 Simple Reasons Why You Need To Fire Toxic Bosses!

  • Post author:Gordon Tredgold
  • Post published:May 10, 2019
  • Post category:Article/Leadership/Top Picks

During 25 years of my professional career, I would say that my bosses pretty much fell into one of three categories. The good. The bad. And the Toxic. It was…

Continue Reading5 Simple Reasons Why You Need To Fire Toxic Bosses!
Read more about the article The One Thing That Stops People Accepting Accountability

The One Thing That Stops People Accepting Accountability

  • Post author:Gordon Tredgold
  • Post published:May 2, 2019
  • Post category:Article/Leadership

The blame game - it's so easy. When sh*t hits the fan, the easiest thing in the world is to point fingers and find some poor unsuspecting employee to blame. Hell, it's…

Continue ReadingThe One Thing That Stops People Accepting Accountability
Read more about the article Why you need to lead more and manage less

Why you need to lead more and manage less

  • Post author:Gordon Tredgold
  • Post published:April 20, 2019
  • Post category:Article/Leadership

Practically every coaching client that I deal with who is having a hard time either because they are feeling overwork or overwhelmed are struggling with the same problem. They are spending too…

Continue ReadingWhy you need to lead more and manage less
Read more about the article Don’t shoot the hamster!

Don’t shoot the hamster!

  • Post author:Gordon Tredgold
  • Post published:April 14, 2019
  • Post category:Article/Leadership

Recently I was working with a client on helping them achieve some performance improvements. As we reviewed how one department was doing, my client picked up the phone and called the…

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Read more about the article Employee Engagement is not the Responsibility of the Employee. Here’s Why.

Employee Engagement is not the Responsibility of the Employee. Here’s Why.

  • Post author:Gordon Tredgold
  • Post published:April 8, 2019
  • Post category:Article/Leadership

If I had a dollar for every time I had a leader tell me "I wish they had given me an engaged team" or "why can't my team be bothered…

Continue ReadingEmployee Engagement is not the Responsibility of the Employee. Here’s Why.
Read more about the article Are customers the source of happy ever after?

Are customers the source of happy ever after?

  • Post author:Kym Hamer
  • Post published:April 7, 2019
  • Post category:Article/Customer Innovation/Top Picks

Finland, it seems, is the happiest place on earth. Yes, the Finns have topped the charts this year in the UN’s latest World Happiness Report ahead of Norway, Denmark, Iceland…

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Read more about the article Are you ready for the leadership revolution?

Are you ready for the leadership revolution?

  • Post author:Gordon Tredgold
  • Post published:March 15, 2019
  • Post category:Article/Leadership

The old command and control style of Leadership has been under attack for many years, but now we are facing the perfect storm, one that will consign it to the…

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Read more about the article Why is there an Employee Disengagement Global Epidemic?

Why is there an Employee Disengagement Global Epidemic?

  • Post author:Gordon Tredgold
  • Post published:March 11, 2019
  • Post category:Article/Leadership

When I read statistics from Gallup that tell me according to their research only 15% of the workforce worldwide I think wow. But when you look at that statistic from…

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Read more about the article 4 reasons why Agile works and the most common excuse when it doesn’t

4 reasons why Agile works and the most common excuse when it doesn’t

  • Post author:Gordon Tredgold
  • Post published:January 16, 2019
  • Post category:Article/Leadership

Having been a strong proponent of Agile and Agile-like methodologies for the past 20 years. I have not only seen the benefits that can be achieved by implementing Agile but…

Continue Reading4 reasons why Agile works and the most common excuse when it doesn’t
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