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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article Has your CX transformation stalled?

Has your CX transformation stalled?

  • Post author:Annette Franz
  • Post published:May 10, 2020
  • Post category:Article/Customer Experience/Featured/Top Picks

The good news is that you’ve embarked on a customer experience transformation journey. The bad news is that you don’t think your organization has evolved as much as you’d hoped…

Continue ReadingHas your CX transformation stalled?
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