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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article The urban myth that reflects a scary reality
Source: Jeff Green/Rethink Robotics - Rethink Robotics, CC BY 4.0, https://commons.wikimedia.org/w/index.php?curid=65794970

The urban myth that reflects a scary reality

  • Post author:Charles Bennett
  • Post published:April 6, 2018
  • Post category:Leadership

“65% of future jobs have not been invented” is a myth but the underlying drivers are massively important Many of us have heard the statistic “65% of school children will…

Continue ReadingThe urban myth that reflects a scary reality
Read more about the article In search of a magic number? Try 150

In search of a magic number? Try 150

  • Post author:Nick Bush
  • Post published:February 8, 2018
  • Post category:Leadership

Bear this number in mind when aligning your organisation around the customer. It’s become more than a cliché but people (including me) are still writing articles with a compelling number…

Continue ReadingIn search of a magic number? Try 150
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