outcome

By Kamyar Adl via Wikimedia Commons

Want to get results? Stop being results-driven!

Post author:Nick Bush
Post published:May 28, 2020
Post category:Article Customer Experience Customer Innovation Leadership

Remove the obvious and focus on the meaningful Look through any selection of LinkedIn profiles and you’ll find the usual array of chest-beating descriptions of people’s skills and attributes. I’m…

Four tips to make Lean more customer-centric

Post author:Charles Bennett
Post published:December 9, 2019
Post category:Customer Innovation

Lean and BPM practitioners need to add to their toolbox In Part 1 of this series we examined basic evidence that supports whatcould be construed as an outrageous claim: that…