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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article A question of ownership

A question of ownership

  • Post author:Nick Bush
  • Post published:March 22, 2018
  • Post category:Entrepreneurialism

It’s not the structure that’s important – it’s ownership Picture the scene: 1994, a late summer evening in a scruffy office block on the outskirts of Vienna. It is the…

Continue ReadingA question of ownership
Read more about the article The good, the bad and the ugly: Thames Water

The good, the bad and the ugly: Thames Water

  • Post author:Nick Bush
  • Post published:December 5, 2017
  • Post category:Case Study

If there’s one thing that makes my blood boil - It’s seeing a company get away with providing repeatedly poor service and get away with it. No apparent sanction. No…

Continue ReadingThe good, the bad and the ugly: Thames Water
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