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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article Turning leadership on its head: Finding the leaders around you

Turning leadership on its head: Finding the leaders around you

  • Post author:Stephen Francis
  • Post published:August 15, 2020
  • Post category:Article/Leadership

At a time when, in my opinion, we are seeing a breathtaking lack of leadership handling the current global COVID-19 pandemic, I thought it timely to republish my article of…

Continue ReadingTurning leadership on its head: Finding the leaders around you
Read more about the article Exquisite Risk: Why Social Connection Eats Rules, Law, Values, Etc.

Exquisite Risk: Why Social Connection Eats Rules, Law, Values, Etc.

  • Post author:Rosa Antonia Carrillo
  • Post published:March 12, 2020
  • Post category:Article/Leadership

We have come to the understanding that risk cannot be eliminated, and it can be mitigated through various operational processes and technologies. Still, the effectiveness of these mitigation is hampered…

Continue ReadingExquisite Risk: Why Social Connection Eats Rules, Law, Values, Etc.
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