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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article Does your organisation “do boring?”

Does your organisation “do boring?”

  • Post author:Nick Bush
  • Post published:January 7, 2020
  • Post category:Article

The exciting mission and purpose need to be balanced against the dull stuff – and good planning is essential Are you excited by your working life? Does every problem seem…

Continue ReadingDoes your organisation “do boring?”
Read more about the article Is management consultancy a waste of money?

Is management consultancy a waste of money?

  • Post author:Nick Bush
  • Post published:December 31, 2019
  • Post category:Article/Customer Innovation

Not if you link it to performance outcomes There’s an old management cliché that goes something like “50% of my marketing spend is wasted but the problem is I don’t…

Continue ReadingIs management consultancy a waste of money?
Read more about the article The case for the government to bail out Carillion

The case for the government to bail out Carillion

  • Post author:Charles Bennett
  • Post published:January 18, 2018
  • Post category:Entrepreneurialism

As Carillion went into “apparent” liquidation at the beginning of this week, everyone assumed that Carillion was operating a completely broken business model and the company was a victim of…

Continue ReadingThe case for the government to bail out Carillion
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