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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article ‘More than just the product’ – the evolution from product centric to customer centric

‘More than just the product’ – the evolution from product centric to customer centric

  • Post author:Ian Golding
  • Post published:May 9, 2020
  • Post category:Article/Customer Experience/Featured

I recently read an interesting article about book stores. The very first sentence of the article stated: ‘Independent bookshops need to make readers feel special in order to compete in…

Continue Reading‘More than just the product’ – the evolution from product centric to customer centric
Read more about the article How group collaboration at work improves productivity
Multiethnic Group of People Planning Ideas

How group collaboration at work improves productivity

  • Post author:Gordon Tredgold
  • Post published:February 26, 2020
  • Post category:Article/Leadership

While many workers are forced to compete against each other as individuals, collaborative projects can help to increase productivity as well as having a number of benefits for your employee’s…

Continue ReadingHow group collaboration at work improves productivity
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