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  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Recent Articles

  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)
  • What the NHS can teach us about customer relationship management

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Read more about the article Turning leadership on its head: Finding the leaders around you

Turning leadership on its head: Finding the leaders around you

  • Post author:Stephen Francis
  • Post published:August 15, 2020
  • Post category:Article/Leadership

At a time when, in my opinion, we are seeing a breathtaking lack of leadership handling the current global COVID-19 pandemic, I thought it timely to republish my article of…

Continue ReadingTurning leadership on its head: Finding the leaders around you
Read more about the article Exquisite Risk: Why Social Connection Eats Rules, Law, Values, Etc.

Exquisite Risk: Why Social Connection Eats Rules, Law, Values, Etc.

  • Post author:Rosa Antonia Carrillo
  • Post published:March 12, 2020
  • Post category:Article/Leadership

We have come to the understanding that risk cannot be eliminated, and it can be mitigated through various operational processes and technologies. Still, the effectiveness of these mitigation is hampered…

Continue ReadingExquisite Risk: Why Social Connection Eats Rules, Law, Values, Etc.
Read more about the article How to create highly engaged teams

How to create highly engaged teams

  • Post author:Gordon Tredgold
  • Post published:February 20, 2020
  • Post category:Leadership/Video

People are not afraid of hard work they are afraid of failure, and it’s this fear of failure that causes them to disengage because nobody wants to be involved in…

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Read more about the article #1 killer of employee engagement

#1 killer of employee engagement

  • Post author:Gordon Tredgold
  • Post published:January 9, 2020
  • Post category:Article

No one knows the business as well as you do, so you might as well retain control over everything, right? If you give someone a task to do, you need…

Continue Reading#1 killer of employee engagement
Read more about the article Who should I hire first on my cx team?

Who should I hire first on my cx team?

  • Post author:Liliana Petrova
  • Post published:November 27, 2019
  • Post category:Article/Customer Experience

Although Customer Experience has been around for a long time, hiring for CX has become a greater priority for executives and funding committees only in the last 5 years. With…

Continue ReadingWho should I hire first on my cx team?
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