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  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
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Recent Articles

  • When Is Chasing CX Trends a Waste of Time? What Do We Do Differently?
  • Think differently to find the best talent: Recruitment in a disruptive digital age
  • Turning leadership on its head: Finding the leaders around you
  • How buying on emotion led to one of the best customer experiences I’ve had.
  • Nothing goes together like a bird feeder, chocolate and the Bossa Nova (?!)

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Read more about the article Pick-n-Mix – how to use role models to drive innovation

Pick-n-Mix – how to use role models to drive innovation

  • Post author:Nick Bush
  • Post published:January 11, 2018
  • Post category:Customer Innovation

We’ve all done it – when our company fails to reach the high standards of performance that we’d like, we find ourselves thinking “couldn’t we be more like X?”, where…

Continue ReadingPick-n-Mix – how to use role models to drive innovation
Read more about the article Welcome to The Next Ten Years

Welcome to The Next Ten Years

  • Post author:Charles Bennett
  • Post published:December 13, 2017
  • Post category:Customer Innovation

Hello there! Welcome to the first edition of a business publication that we hope you will come back to again and again. A group of innovators and thought leaders have…

Continue ReadingWelcome to The Next Ten Years
Read more about the article The challenges that drive a Supercompany

The challenges that drive a Supercompany

  • Post author:Nick Bush
  • Post published:November 1, 2017
  • Post category:Customer Innovation

In identifying Supercompany Thinking as the mindset that underpins high-performing companies, we’ve stressed that it’s not what these companies do but more importantly how and – most significantly – why they…

Continue ReadingThe challenges that drive a Supercompany
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